Returns & Refunds
In general, if you have a question or are unhappy, email us at hello@ficksmusic.com. We try our best to make sure you are 100% happy with everything you get from us; if you're not, we want to make it right. We know that sometimes people buy from the wrong publisher or even accidentally purchase a study score instead of the playing score. We get it. We've done it. We'll work with you to fix the problem.
In short: We offer a 90-day return window on new, unused items. To initiate a return request, please scroll down and follow the directions under "To submit a return request".
Please note that:
- If we made a mistake with your order (wrong book, bad information on website, etc.) or the book arrived damaged, return shipping is on us.
- If you've just changed your mind, we simply ask that you pay for initial outgoing and return shipping fees.
In either case, please ensure that the packaging is sufficient such that the item(s) arrives to us in new condition.
If you purchased a digital product, in general, once a file has been delivered it cannot be refunded or returned. If you feel that there are extenuating circumstances, please contact us.
Moreover, please note that if you've made a purchase on open invoice terms (i.e. no upfront payment), returns are still generally accepted but in exchange, we can only offer a store credit. Incorrect sales tax charges can only be refunded prior to order fulfillment/shipment.
There are certain situations where no refund or only partial refunds are granted:
- Book with obvious signs of use.
- An incorrect shipping address was provided. Please also note that an incorrect address may lead to extra fees to cover return shipping and/or a new, reshipment of the order.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any return of more than 5 items may be subject to a 20% restocking fee.
We will notify you once we’ve received and inspected your returned item(s), and let you know if there are any issues. Unless we’ve made a mistake with your order, initial outgoing and return shipping fees will be deducted from your overall refund.
Damaged Item(s)If you receive a damaged item, please take a clear picture of the damage on the item and the packaging. Then, please include the pictures as attachments in an email to us at hello@ficksmusic.com. Upon reception & review of your email, we will get back to you with next steps.
To submit a return request
If you've received your items, or if your order has already been fulfilled or is in transit, and you'd like to return something you've purchased:
- Click the profile icon at the top of the page to access your account.
- If you're logged out, sign into your account:
2a. In the "Email" field, enter your email address, and then click "Continue".
2b. In your email inbox, open the email sent from our store and copy the six-digit verification code included in the email.
2c. Go back to the store page you were on, and then enter the six-digit verification code. - Once signed in, click "Return items" for the appropriate order. Select the item(s) you'd like to return.
- Select a return reason from the dropdown menu and add an optional note for the store.
- Once ready, click on "Review changes" and then "Send request".
Our team will be notified and will handle the rest. We'll of course be in touch regarding the return shipment and refund details.
Order Cancellations
Please note that if you're looking to update order details (e.g. changing your shipping address or an item or quantity of items in your order), you do not need to cancel your order. You can simply email us at hello@ficksmusic.com explaining your request and our team will take care of the rest from there.
However, if you would like to proceed with an order cancellation, you may email us at hello@ficksmusic.com stating so (please include your order number in your email) and as long as your order hasn't been fulfilled/shipped yet, our team will process the cancellation and refund for you right away.